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Mobile App
  • What are ‘virtual keys’?

    A virtual key is actually a permission saved in an encrypted format to a user’s smartphone app and in your ENTR™ lock.

  • How can I create a virtual key?

    Every ENTR™ system has an administrator, generally one of the homeowners. The administrator can create and distribute virtual keys for other users with his/her smartphone app. The app creates an encrypted virtual key on the administrators smartphone and the lock itself. using a unique verification process. This allows the administrator to distribute virtual keys and turn them off whenever necessary.

  • Do I need to connect to the Internet or Wi-Fi to operate ENTR™?

    No. ENTR’s app uses Bluetooth to communicate with the door unit, eliminating the need for an active network.

  • Can all family members have access to ENTR's smartphone App?

    Yes, If they have a compatible smartphone. The smartphone app can be downloaded for free from the App Store or Google Play. With the administrator’s permission, the user can then operate ENTR™ based on the scheduled authorizations.

  • What if my smartphone is lost or stolen?

    Simply download a the app to your new smartphone, then with the initial code you first defined, you’ll be able to transfer permissions to your new smartphone and cancel the old smartphone’s app

  • Which smartphones support the ENTR App?

    Apple: iOS 9 or above.

    Supported devices: 4S, 5, 5S, 6, 6+

    Some issues noted using iPhone 7.

    Tested on iOS 11 and is working correctly.

     

    Android:

    The device must run Android OS version 4.4 or above,

    and must have Bluetooth 4.0 or above that supports BLE (Bluetooth Low Energy)

     

    Tested devices:

    Samsung: Galaxy 4S, 5S, 6S/Edge, S7/Edge; NOTE 3, 4

    Google Nexus 4, 5, 6, 6P

    LG: G3, G4, G5

    Huawei: P9 and P10 (not ‘Lite’) were tested and are working as expected.

    Xiaomi Mi5, Note 4X

     

    Unsupported Devices:

    We have encountered issues using Huawei devices including the ‘Lite’ series:

    P8 Lite, P9 Lite, P10 Lite.

    We are working with Huawei to resolve them soon.

  • What if I do not have a supported smartphone?

    Just choose one of the other options for operating ENTR™: Remote Control, Touchpad or Fingerprint Reader.