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Installation
  • Will I be able to install ENTR™ on my existing front door

    The ENTR™ lock can be retro-fitted to most of available door types with ease. There’s no need to make any changes to your existing door or provide wiring for an power supply. Simply remove your existing cylinder and replace with ENTR™.

  • Do I need to connect to the Internet or Wi-Fi to operate ENTR™?

    No. ENTR’s app uses Bluetooth to communicate with the door unit, eliminating the need for an active network.

  • What if my smartphone is lost or stolen?

    Simply download a the app to your new smartphone, then with the initial code you first defined, you’ll be able to transfer permissions to your new smartphone and cancel the old smartphone’s app

  • Which smartphones support the ENTR App?

    Apple: iOS 9 or above.

    Supported devices: 4S, 5, 5S, 6, 6+

    Some issues noted using iPhone 7.

    Tested on iOS 11 and is working correctly.

     

    Android:

    The device must run Android OS version 4.4 or above,

    and must have Bluetooth 4.0 or above that supports BLE (Bluetooth Low Energy)

     

    Tested devices:

    Samsung: Galaxy 4S, 5S, 6S/Edge, S7/Edge; NOTE 3, 4

    Google Nexus 4, 5, 6, 6P

    LG: G3, G4, G5

    Huawei: P9 and P10 (not ‘Lite’) were tested and are working as expected.

    Xiaomi Mi5, Note 4X

     

    Unsupported Devices:

    We have encountered issues using Huawei devices including the ‘Lite’ series:

    P8 Lite, P9 Lite, P10 Lite.

    We are working with Huawei to resolve them soon.

  • What if I do not have a supported smartphone?

    Just choose one of the other options for operating ENTR™: Remote Control, Touchpad or Fingerprint Reader

  • Is it possible to operate two or more ENTR™ door units with a single Remote Control?

    No. To ensure security, each Remote Control is specific to each ENTR™ smart lock system and can only operate it’s designated door unit.

  • Is it possible to combine the ENTR™ system with other smart home interfaces?

    Yes. ENTR™ can be connected to additional smart home components, but requires the creation of an interface by your service provider

  • Can I silence the the open door alarm without closing the door?

    Yes. Simply touch the control panel or the slides on both sides of the indoor unit.